# Getting support

For the fastest support go to Discord or website chat widget. All support requests go through triage. During market volatility, hackathons and airdrops, our timing may be delayed. Before you reach out to us, check Discord, your answer may be there.

<table data-header-hidden><thead><tr><th width="116"></th><th width="105"></th><th width="361"></th><th></th></tr></thead><tbody><tr><td>Type</td><td>Location</td><td>Channel</td><td>Response Time</td></tr><tr><td>Feature request</td><td>Discord</td><td>​<a href="https://discord.com/invite/omniaprotocol">https://discord.com/invite/omniaprotocol</a>​</td><td>24 - 48 hrs</td></tr><tr><td>Issues</td><td>Email or Discord</td><td>support@omniatech.io <a href="https://discord.com/invite/omniaprotocol">https://discord.com/invite/omniaprotocol</a>​</td><td>Immediate - 24 hrs</td></tr><tr><td>Billing</td><td>Website</td><td>billing@omniatech.io</td><td>24 - 48 hrs</td></tr><tr><td>General</td><td>Website chat widget</td><td>Bottom-right of omniatech.io</td><td>Immediate - 48 hrs</td></tr></tbody></table>

#### Free Forever Plan Support <a href="#free-forever-plan-support" id="free-forever-plan-support"></a>

* Community Discord support

#### PRO, PRO Growth and Pro Elite Support <a href="#pro-and-pro-growth" id="pro-and-pro-growth"></a>

* Email support
* Private Telegram Group Support
* Private Discord Group Support
* Video Chat Support

#### Enterprise Support <a href="#enterprise" id="enterprise"></a>

* PRO Elite support level +
* Dedicated Account Manager